info 1. Policy Overview
RetailCore ("we," "us," or "our") is committed to providing a reliable and resilient technical infrastructure for your business. We understand that circumstances change, and we aim to make our cancellation and refund process as straightforward as our POS interface. This policy applies to all SaaS subscriptions, professional services, and hardware purchased directly through the RetailCore platform.
event_repeat 2. Subscription Cancellations
Monthly Billing
Cancel anytime. Access remains until the end of your current 30-day billing cycle. No partial refunds for mid-month cancellations.
Annual Billing
Cancel renewal anytime. Account remains active for the full prepaid year. Prorated refunds are only available within 14 days of initial purchase.
Important: Deleting your account does not automatically cancel an active subscription. You must explicitly cancel through the Billing Dashboard to stop future charges.
payments 3. Refund Eligibility Matrix
| SERVICE TYPE | WINDOW | REFUND STATUS |
|---|---|---|
| New SaaS Subscription | < 14 Days | 100% ELIGIBLE |
| Renewal Subscription | < 48 Hours | 100% ELIGIBLE |
| Professional Onboarding | Pre-Session | 50% FEE APPLIES |
| API Overages | Anytime | NON-REFUNDABLE |
terminal 4. Hardware & Equipment
All hardware (scanners, printers, terminal stands) purchased from RetailCore comes with a 30-day return window. Items must be returned in their original packaging with no visible wear or damage.
- check_circle 15% Restocking fee for opened boxes.
- check_circle Defective units replaced at zero cost.
- check_circle Shipping costs are non-refundable.
help 5. How to Initiate a Request
Login
Access your Command Center Dashboard.
Billing
Navigate to 'Account' then 'Billing & Invoices'.
Submit
Click 'Request Refund' or 'Manage Plan'.